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Terms & Conditions

This policy outlines how Orca collects, handles, and protects information from users of the www.orcashopeg.com website ("Site"), and details our operational terms.

Legal & Eligibility

  • Jurisdiction: Any legal claims or disputes regarding this website will be governed by the laws of Egypt, our country of domicile.

  • Age Restriction: Individuals under 18 years old are prohibited from registering as users, transacting, or using this website.

  • Sanctions: In compliance with local law, we do not provide services or products to any countries sanctioned by OFAC.

Payments & Transactions

  • Data Security: Payment details provided during a purchase are sent directly to our payment provider via a secure connection.

  • Record Keeping: Cardholders should keep a copy of all transaction records and review our merchant policies.

  • Multiple Shipments: If an order requires multiple deliveries, this may result in multiple entries on your monthly credit card statement.

Information We Collect

  • Personal Identity: We collect personal details (such as name, email, and phone number) only when voluntarily submitted—for example, when placing an order, registering, or subscribing to our newsletter. You may also visit the site anonymously.

  • Technical Data: We may collect non-personal data, such as browser type and technical connection info, to understand how the site is accessed.

  • Cookies: Our site uses "cookies" to improve your experience and for record-keeping. You can adjust your browser settings to refuse cookies if you prefer.

How Your Data is Used

We use the information we collect to:

  • Enhance Support: Respond to customer service requests efficiently.

  • Improve the Site: Refine our offerings based on user feedback.

  • Process Orders: Use your data strictly to fulfill the specific service or order requested.

  • Stay in Touch: Send updates regarding your orders or periodic company news.

Shipping & Delivery

  • Custom Orders: Tailored or customized products may take up to 12 business days to process.

  • Tracking: You can track your order via the provided link or by calling 01055115589 (10 AM – 7 PM).

Returns, Refunds & Cancellations

  • Return Conditions: Returns are accepted free of charge for wrong or faulty products, or if you change your mind, provided the item is sealed in original packaging, unused, and accompanied by the stamped invoice.

  • Return Window: You have 30 days to initiate a return. (Mattresses include a 30-day trial).

  • Refunds: All refunds are issued exclusively through the original mode of payment.

  • Cancellation Fee: A 3% handling fee applies to all cancelled orders originally paid via credit card.

Contact Information

If you have any questions regarding these terms, please reach out: