STANDARD TERMS AND CONDITIONS OF SALE
These terms and conditions outline the professional agreement between Orca and its clients regarding the sale of goods and services.
1. Precedence and Validity
The client explicitly waives their own standard terms and conditions, even if those were established after this document.
Any exceptions or changes to these terms are only valid if they are expressly agreed to in writing and in advance.
Invoices must be paid within 21 working days, unless a different timeframe is specified on the invoice or order.
If a payment is not made by the due date, Orca reserves the right to charge a fixed interest payment of 10% on the remaining balance.
Orca is authorized to suspend all services without prior warning if payments are delayed.
If a payment remains outstanding for more than 60 days past the due date, Orca reserves the right to engage a debt recovery company.
The client is responsible for paying all associated legal expenses.
The client is responsible for paying any withholding tax required by their local internal legislation to their respective tax authorities.
Orca will not be responsible for costs related to a specific country's legislation.
The full amount of the invoice is due to Orca, excluding any costs related to the client's local laws.
Orca commits to providing high-quality services within agreed timeframes.
None of Orca’s obligations shall be interpreted as an obligation to achieve specific results.
Orca cannot be held liable as a third party in any damage claims filed against the client by an end consumer.
Any claims against Orca must be submitted via recorded delivery to its registered office to be considered admissible.
Notifications must be sent within 8 days of the delivery of goods or the completion of services.
- All contractual relations and legal matters are governed exclusively by the laws of Egypt.